This role is an office based role. Working hours are 8am - 4pm. The role is Monday to Friday.
Parking available and the role is working within a friendly team.
Administrative Support
Data entry - inputting new orders & diary management
Updating CRM with documents and photographic evidence (labelling)
Filing of client correspondence, guarantees/warranties
Customer Service
Receive and make calls on behalf of the business to include appointment management
Manage email correspondence and team mailboxes
Record and file all communications/notes within CRM
Conduct customer service satisfaction surveys
Work Allocation
Preparation of estimates
Allocate orders to operatives considering contract budgets and project costs
Conduct desktop post inspection to agreed standard
Identify extra works and order variations
Management of work order completions including client update
Skills
Good Communication
Proficient in all Microsoft programs
Organisation & Time Management
Problem solving
Product Knowledge
Good Customer Service
Analytical
Attention to Detail