About us
TrustedCare Pro is the leading provider of sales and customer service support to the UK social care sector. In 2023 our team helped over 40,000 families to move a loved one into a partner care service across England, Scotland, and Wales. In 2024 we plan to increase this figure once more and help over 60,000 families in their time of need.
To support this growth, we seek caring, empathetic and motivated individuals to join our Customer Service team, providing first-line support and inbound enquiry handling for our partners, and guiding individuals throughout their journey in finding the right care service.
Company culture is important to us, we are a vibrant and friendly team that enjoys making a positive difference in people's lives each day, whilst having fun at work. We enjoy team activities inside and outside of the office such as team sports days, bake-offs, fancy-dress days, karaoke nights and much more. Please check out our Facebook page for more information.
No sector experience is required for the role and full training will be provided. As a fast-growing company there are plenty of opportunities for career progression or to become a specialist within one of our teams.
Join us on our journey at this exciting time!
About the role
Our Customer Service team is at the forefront of what we do, they are sector specialists and widely considered the best in the market.
They are the first point of contact for families and professionals looking for help, their role entails:
- Taking inbound customer service calls on behalf of our partners, from people who are looking for care for themselves, or a loved one.
- Providing advice and guidance to the caller based on the nature of their enquiry
- Creating a case file for each new care enquiry our partners receive
- Liaising with the senior leadership team at our partner care services to facilitate visits and assessments for potential clients
- Gathering feedback from families on their experience of the care service and communicating this with all stakeholders
- Remaining on hand and in touch with families throughout their journey and providing support when required
- Maintaining case notes within our CRM software
- Ad-Hoc market research and mystery shopping projects
- Office-based team role with daily KPIs and SLA targets to achieve
Individual requirements:
- An empathetic and caring individual
- Confident in speaking with people over the telephone
- Ability to manage multiple tasks at the same time and solve problems when they occur.
- Good communication skills, both written and verbally
- Ability to work 1 weekend in 4 (with 2 days off during the week)
- Happy to commute to our office based in Chinnor
- Comfortable with our office dogs
- Great sense of humour, strong costume game and preferably a good baker (not essential!)
Benefits:
- Employee Assistance Program
- On-going training & access to certified training programmes
- Pension Scheme
- Performance related bonus
- Commission Structure
- Regular Company events
- Free eye test vouchers
- On-site parking
- Office Dog named Ted!
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus