ACCOUNT MANAGER
We are looking to recruit an Account Manager with experience in servicing a portfolio of customers to improve product usage and generate additional revenues. If you want to service and manage some of the country's most important public sector organisations, then keep reading...
Experience in servicing marketing or public sector customers would be an advantage.
ABOUT THE COMPANY
Our client, an innovative SaaS company based in Surrey, with extensive experience in delivering complex solutions to both public and private sector organisations.
Committed to an ambitious growth plan and an established, secure digital communication platform trusted by the public sector to run highly effective communication campaigns.
DUTIES AND RESPONSIBILITIES
- Acts as the contact point for customers, receiving and handling requests for solutions and services.
- Understands customers and their needs, develops and enhances customer relationships before, during and after contracts.
- Responsible for understanding customer requirements, collecting data, delivering analysis and proposing solutions.
- Oversees and measures the fulfilment of contractual obligations.
- Identifies the communications and relationship needs of customer groups.
- Enhances the capabilities and effectiveness of customers, by ensuring that proposed solutions are fully understood and appropriately used.
- Provides customer service, including technical advice and guidance on the successful use of complex products and services.
- Delivers learning materials to customers using prepared materials to meet established objectives.
- Identifies opportunities to promote features and functions to customers.
- Assists in devising permanent or temporary corrections and workarounds for issues.
- Collaborates with internal resources to resolve issues.
- Assists in the response to pre-qualification questionnaires and tender invitations.
- Responsible for ethical behaviour and maintaining integrity at all times.
- Present and represent the company professionally.
THE CANDIDATE
The successful candidate should be passionate about helping customers with technical challenges and enjoy adding value to them by using our clients solutions.
Career progress - This role has the potential to develop into a number of other customer-facing roles with more responsibility and will include on-the-job training to support the development of new skills.
Must have - Experience in account management and a high level of customer service experience are essential to the role. Sound communication and interpersonal skills are vital to your success.
Should have - You should be comfortable dealing with customers at a senior management level. You must have proven experience in presenting, conducting meetings, demonstrating and negotiating.
- COMPETITIVE SALARY PLUS OTE
- HYBRID
If your application is successful, you will be contact shortly.
The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.
You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk