Specialist Housing Partner/Housing Officer
Camberley, Surrey
Permanent, Part Time - 17.5 Hours Per Week
£29,000 FTE/Pro Rata
Start Date: Immediate
We are looking for a Specialist Housing Partner, or Housing Officer to provide high-quality housing and support services to tenants in Specialist Housing Schemes, focusing on building management, tenancy management, and supporting independent living. Ensure tenant safety, resolve issues promptly, and maintain professional boundaries.
Key Responsibilities
- Building Management: Oversee day-to-day management, report repairs, and ensure safety and compliance.
- Tenancy Management: Handle ASB, arrears, tenancy reviews, account management, and sign-ups.
- Customer Support: Assess needs, provide support plans, address isolation, and assist with repairs.
- Community Engagement: Promote resident involvement, support social activities, and foster a sense of community.
- Performance Management: Maintain accurate records, conduct risk assessments, and manage compliance.
- Collaboration: Work with commissioners, care providers, and external agencies to support residents.
- Financial Management: Advise on benefits, manage voids, and ensure efficient lettings to minimise income loss.
- Contract Management: Maintain relationships with local authorities, meet contractual requirements, and monitor performance.
- Promotion: Market services to potential customers and agencies, and provide cover for other schemes.
Person Specification
Essential:
- Experience in housing management, particularly in tenancy management in specialist or temporary accommodation.
- Knowledge of anti-social behaviour management and rental income collection.
- Strong communication skills and ability to work with multiple stakeholders.
- Resilience, flexibility, and the ability to work under pressure.
- Understanding of safeguarding in a housing context.
- Access to own transport for business use.
Desirable:
- Level 3 qualification in a relevant subject (e.g., CIH) or willingness to achieve it.
- Experience working with external partners.
- Knowledge of GDPR and data handling.
Values and Behaviours
- Commitment to inclusion, equality, and diversity.
- Customer-focused approach in all aspects of work.
- Adherence to health and safety policies.
- Promotion of Value for Money (VfM) across the organisation.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on or send an E-Mail to