- Hybrid working after a successful training period
- Great company and fantastic benefits
Customer Service & Credit Account Administrator
Hybrid working
£24,000 - £26,000 a year - Permanent, Full-time
- Job Location: Bishop Stortford
- Hours Per Week: 8.30am – 5.00 pm hybrid after a successful training period
- Role Type: Permanent
- Reporting to: Customer Care Manager
Full job description
Our client is a reputable organisation specialising in comprehensive energy solutions for Managing Agents, covering heat, gas, electricity, water, and renewables.
One of their main services involves metering and billing solutions; calculating and issuing energy (typically heat) bills to residents and providing customer support. We are currently seeking a Customer Service Adviser to join our team.
As a Customer Care and Credit Account Administrator, the primary purpose is to manage and oversee customer billing queries and credit-related functions within the organisation.
Responsibilities:
- Serve as the initial point of contact for all customer inquiries, both by phone and electronically.
- Respond promptly, professionally, and efficiently to all customer queries.
- Log and resolve customer complaints with care and attention. Monitoring customer accounts' balances and reporting on overdue debts for possible escalation.
- To monitor payment plans in line with the credit policy and procedures.
- Producing reminder letter to chase overdue invoices within agreed timescales.
- Maintain accurate records of all chasing activity.
- Regular referral of overdue accounts to the managing agents (MA) with the prior agreement of the MA where normal procedures have not been successful
- Monthly customer accounts reconciliations.
- To liaise directly with property managers to agree policy regarding the debts and its recovery.
- To provide ad-hoc cover to Customer Service team when needed/requested by the line manager
Skills and Qualifications
- Excellent organisational and time management skills
- Strong numeracy skills for handling billing and financial information
- Previous experience in customer service or a related field preferred
- Training will be provided'
Benefits:
- Annual leave: 25 days plus 8 Bank Holidays
- Sick pay: Generous sickness and accident insurance
- Loyalty Bonus: After two years' service
- Life Assurance: x2 your annual salary
- Wellness: Via our Employee Assistance Programme we offer immediate access to a private GP plus confidential telephone counselling that operates 24 hours a day, 365 days a year
- Eye Care: Annual eye checks will be reimbursed
- Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Personal Development: Training Academy/ Mentor initiative
To Apply:
- You must be living and authorised to work in the UK to apply for this position.
Additional pay:
- Loyalty bonus