Do you have a passion for travel and exceptional organisational skills? Our client, a prestigious travel provider, is seeking a Travel Administrator to join our dynamic team.
As a leading name in the travel industry, we pride ourselves on delivering unparalleled experiences to our clients. They are looking for an individual who is not only experienced in booking travel but also possesses a deep understanding of the complexities involved in tailoring travel plans to meet diverse needs.
Your responsibilities within our esteemed company will encompass a range of critical duties designed to ensure the highest level of service and efficiency. These will include:
Client Feedback and Re-Booking Management:
- Handle all feedback calls for bookings
- Generate detailed re-booking quotes for each client, ensuring accuracy and completeness.
- Manage the sales calendar to facilitate smooth operations and scheduling.
Booking Detail and Payment Oversight:
- Ensure all relevant booking information, including transport arrangements, passenger totals, feedback notes, and special requests, is accurately recorded
- Prepare bookings so that all pertinent details are readily available for the relevant teams.
- Oversee payment collection
Emergency Phone Rota Participation:
- Share responsibility for the emergency phone rota, providing timely and effective support as required.
We are seeking a motivated and dynamic candidate with a keen eye for detail and a strong commitment to delivering excellence for both the business and our customers. The ideal candidate will:
- Demonstrate Excellent Organisational and Time Management Skills: Able to manage multiple tasks efficiently and effectively, ensuring deadlines are consistently met.
- Exhibit Superior Communication and Interpersonal Abilities: Skilled in conveying information clearly and building positive relationships with clients and colleagues.
- Possess Exceptional Customer Care Skills: Dedicated to providing outstanding service and addressing client needs with professionalism and empathy.
- Maintain High Accuracy and Attention to Detail: Consistently produce precise work with a meticulous approach to detail.
- Perform Well Under Pressure: Capable of handling high-pressure situations with composure and effectiveness.
- Show Self-Motivation and Enthusiasm: Driven by a strong sense of commitment and enthusiasm, with a focus on achieving targets and contributing to team success.
- Uphold a Confident and Professional Demeanour: Present a polished and assured manner in all professional interactions.
- Be Proficient in Microsoft Office Suite: Skilled in Excel, Word, and Outlook, with the ability to utilise these tools effectively in daily tasks.
Job Title: Travel Administrator
Salary: £25,000 + 15% annual bonus based on company performance
Location: Brighton
Full Time: Monday - Friday