Operations Manager - Performance & Contract (Homelessness)
£36,000 a year
Stoke, Stoke-on-Trent
Hours per week 37.5
Contract type Permanent
As Operations Manager for Performance and Contacts, you'll ensure that we are delivering excellent support services to customers with complex needs. You'll work with other Concrete managers to ensure that customers are receiving the right support at the right time across a range of commissioned services. You'll be proactive and take accountability for our commissioned contracts, ensuring that contractual performance is met and monitoring performance.
Job requirements
- Take operational lead in meeting contractual performance, monitoring and reporting on KPIs and working with partners to meet targets.
- Develop a strong relationship with commissioners across all our contracts.
- Listen to the customer voice, ensuring that customers have several ways in which to influence our service, maximising the use of lived experience to improve services and approach.
- Have oversight of customer journeys (including KPIs) to ensure customers are progressing through a tenancy ready programme.
- Control budget spends across the service area, ensuring value for money at all times.
- Support with tenders, bids, renewals, fundraising and growth opportunities.
What we're looking for
- A degree level qualification, or qualified by experience to an equivalent level.
- Strong business acumen and commercial awareness.
- Excellent communication, influencing and negotiating skills.
- Significant experience of people management and HR processes.
- Experience of supporting financial processes including expenses and invoice processing.
- Significant experience of working on project delivery.
- An inspirational leader who can coach, develop and empower others.
- DBS check.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
We'll be interviewing as we go so might close the application process early if we find the right person.
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Who we are
We're part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn't a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep
people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.