Membership Manager
£38-42k
Hybrid Working
The Client:
My client is a large membership body and regulator, who set, uphold, and advance Veterinary standards.
**The Role:
- Line manage and lead the Membership team. Ensuring workloads are monitored and prioritised in order that service standards are continually met.
- Manage all membership and premises requests ensuring a responsive and solution led service is provided.
- In conjunction with the Finance and Customer Service Teams prepare and manage the annual renewal operations for veterinary surgeons, nurses and premises.
- Ensure the integrity of the Register by carrying out a programme of audit and quality assurance checks in addition to regular data cleanse exercises.
- Work with other departments to ensure areas of improvement and smarter working processes are continually identified and implemented.
- Take on the Risk Management Champion and Continuous Professional Development (CPD) Lead for the Registration Department.
- Act as a point of contact for the members, the Registration and Professional Conduct Departments on all Professional Conduct matters.
- Provide assistance within the Department as and when necessary.
Skills & Experience:
- Preferred experience working in a membership or regulatory organisation.
- Experience working with a busy and varied workload and the ability to make decisions and prioritise in order to meet deadlines.
- Evidence managing small sized projects.
- Logical, and practical approach to issues with the ability to identify solutions and make good judgements.
- Some knowledge or experience carrying our service audits and working with and/ or providing statistical data on areas of responsibility.
- Practical knowledge and understanding of working with a database and CRM system.
- Exceptional customer service with a customer focused and solution led approach.
- Excellent communication and interpersonal skills.
- Excellent organisational and administrative skills.
- Excellent attention to detail with strong writing and drafting skills
- IT literate: Word, Access, Excel, database management
- Ability to work and think as part of team even when working remotely
Our mission: Our mission: To be the leading Business Services recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Our REFER and be REWARDED scheme is about recognising and thanking you for telling your friends, family or colleagues about our services and how we could help them. The rules are simple: Refer a friend or colleague who is not already registered with Morgan Spencer. If we place them in a permanent role, we will reward you with £200 of Gift vouchers of your choice. Remember there is no limit on the number of referrals you can make, and therefore the rewards you can claim!!!
EQUAL OPPORTUNITIES
Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.
CONFIDENTIALITY:
All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114