Duties:
- To welcome people to the ward.
- To assist families with their initial needs
- To answer the telephone and take messages.
- To answer the door video camera and check ID.
- To assist the Ward Administrator with various tasks including patient admissions/ discharges and managing the flow of visitors to wards.
- To run external errands for staff or parents.
- To assist with coffee mornings.
- To tidy up and stock information leaflet racks.
- To tidy parent sitting room.
- To assist families with online services in sitting room.
- To organise bookings for parent massage sessions
Desired skills and experience:
- customer care experience
- receptionist experience
- friendly, welcoming and efficient telephone manner
- IT literate - able to use Microsoft Office (Word, PowerPoint, Excel)
- reliable and trustworthy
- ability to approach parents in a confident and considerate manner
- sensitive and tactful nature
- emotionally mature
- understanding of and ability to learn personal/professional boundaries
Pay: £11.44 per hour