Protiviti, the global management consultancy are seeking a dynamic Process Analyst to engage with their global insurance client on a complex back office transformation programme. The successful candidate will play a critical role in analysing, designing, and optimising business processes across multiple functions to improve efficiency, reduce costs, and enhance customer experience.
Key Responsibilities:
- Collaborate with stakeholders to understand current processes and identify areas for improvement.
- Conduct process mapping, data analysis, and gap analysis to develop actionable insights.
- Design and implement streamlined processes to optimise operational efficiency and reduce risk.
- Develop process documentation, including process flow diagrams, standard operating procedures (SOPs), and training materials.
- Support the business in adopting new processes and provide guidance on change management.
- Track and report on process improvement initiatives, ensuring they are delivered on time and within scope.
- Work closely with cross-functional teams, including operations, IT, compliance, and finance, to ensure alignment and effective implementation.
Key Requirements:
- Proven experience as a Process Analyst, Business Analyst, or similar role within the insurance sector.
- Strong knowledge of process analysis tools, methodologies, and best practices (e.g., Lean, Six Sigma).
- Excellent analytical skills with a high level of attention to detail.
- Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis software.
- Experience in working with cross-functional teams and managing stakeholders at various levels.
- Strong communication and presentation skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Knowledge of regulatory and compliance requirements in the insurance industry is an advantage.
If the above opportunity aligns with your process focused skillset, please submit your updated CV.
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