Customer Service Advisor
Pay: £12.38 per hour, 37 hours per week
Location: Ipswich - Office based only
Length: end of March 2025 with opportunity to apply for a permanent position.
Do you like working in big, vibrant office?
Are you a people person?
Opus People Solutions are recruiting on behalf of Suffolk County Council for Customer Service Advisors to join a large team within Customer First service.
As a Customer Service Advisor, you will be the first point of contact for social care enquires relating to Suffolk residents including adult services, Children and Young People's services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity. You will have to create and issue correspondence and update details for already existing customers.
Some contacts will be from vulnerable individuals, so successful candidates will need to show exceptional customer service, strong attention to detail, comfortable dealing with sensitive data, ability to work within a pressurised target driven environment and be reliable and committed.
You will be offered an in-depth training plan, both online and face-to-face, with group training sessions so you can all discuss your progress and support each other.
You will be supported by a mentor throughout the start of employment as well as a direct line manager. Team Leaders will be available at all times should you have any questions.
Customer First works as a team to support one another, office environment is very friendly, supportive, it's like having a second family! As you are office based only, you might enjoy "cake days" as well.
This post is offered on temp to perm basis, 37 hours per week, with shifts Monday - Friday 8 - 4:09, 8:36 - 4:45 & 9:15 - 17:24.
Once you are successful in becoming a permanent member of the team and you will work directly for Suffolk County Council, and you will receive fantastic benefits like:
- Performance related annual pay progression, in addition to an annual cost of living pay increase
- Access to the Local Government Pension Scheme (LGPS)
- Access to further training, formal qualifications, learning and career progression
- Access to a health cash plan to help to cover costs such dental, optical, physio etc.
- An occupational sick pay scheme
- Tax free bikes through cycle to work scheme
- Up to 28 days annual leave, plus bank holidays and two paid volunteering days
Working in Customer First you will gain valuable experience working with Adult and Community Service / Children and Young People Services, you will have an amazing opportunity to expand on knowledge, shadow other teams plus training sessions.
If you are looking to develop your career while being supported on the way, this position is for you!