This role for a Customer Experience & Support Coordinator offers an exciting opportunity for an individual with an interest in FMCG. The ideal candidate will have a keen eye for detail, strong communication skills, and a passion for delivering exceptional customer service.
Client Details
Our client is a leader in the FMCG industry, boasting a sizeable team of dedicated professionals. They have a strong presence in Camberley and have garnered a reputation for their high-quality products and outstanding customer service.
Description
- Handle customer queries effectively and efficiently
- Coordinate with various departments to ensure customer satisfaction
- Assist in the development and implementation of customer service policies
- Monitor and report on customer satisfaction metrics
- Manage customer complaints and provide appropriate solutions
- Collaborate with the team to achieve customer service targets
- Continuously improve customer service experience and initiate new, innovative ideas
- Foster a positive work environment within the customer service department
Profile
A successful Customer Experience & Support Coordinator should have:
- Proven experience in a customer service role within the FMCG industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in using customer service software and CRM systems
- A degree in business administration, marketing, or a related field
- A customer-centric mindset and a passion for helping people
Job Offer
- A competitive salary range of £27,000 - £30,000 per annum
- Permanent, full-time position in Camberley
- A supportive work environment with opportunities for growth
- Inclusion in a team that values collaboration and innovation
We encourage dedicated individuals who meet the criteria and are passionate about customer service in the FMCG industry to apply.