Job Title: Surveillance Officer
Location: Ipswich (IP1)
Salary: 28,282 to £29,777 (pro rata) dependent on experience
Hours: 34 hours per week (3 positions), 15.84 per week (1 position)
Length of the contract: Up to 6 months
Rota Pattern:
Surveillance Officers work 34 hours per week on a set shift pattern which includes evenings, weekends, and Bank Holidays. The shift rota consists of 2 x earlies, 2 x lates, 2 x nights followed by 4 days off. This pattern repeats for 10 weeks and then a float fortnight occurs where you will need to be flexible and from an 'on-call' standpoint pick up 9 allocated shifts across a 14-day period. These will consist of a mix of early, late, and night shifts depending on annual leave and sickness cover required at the time.
- Early shift - 06.30-14.45
- Late shift - 14.30-22.45
- Night shift - 22.30-06.45
Gi Group are now seeking to appoint experienced Surveillance Officers to our Public Sector client based in Ipswich. The Surveillance Officers will answer and coordinate response to calls from users of the Personal Alarm Service (HEARS) and Emergency (Corporate) Stand-by-Service, and monitor and respond to Closed Circuit Television (CCTV) and a variety of other emergency services.
Duties of the Surveillance Officer
- Receive, process, and coordinate emergency personal alarm calls, liaise with HEARS Responders, medical staff, emergency services, social services, and other agencies to assess the most appropriate course of action.
- Answer and assess emergency standby (out-of-office hours) calls from the public and other agencies. Liaise with various support agencies and services and arrange and coordinate an emergency response.
- Monitor, assess, and interpret pictures from CCTV cameras across Suffolk, in accordance with procedures and current legislation. Maintain evidence through correct storage and documentation. Liaise with emergency services and visiting Police Officers. Demonstrate use of CCTV and record equipment to Police Officers working from the Emergency Service Centre. Produce evidence for Police and attend court to give evidence.
- Receive and coordinate calls and reports relating to Emergency Planning issues, service weather warnings, and flood and nuclear incident warnings. Monitor and respond to alarms e.g. fire and lift etc. Monitor and respond to corporate and external radio systems such as police radio, HEARS responders, and town-link/pub watch radio system.
- Operate and check functionality on a wide variety of equipment, program equipment for installation, and test and report faults to management or Contractors.
- Support and provide emergency shift cover for the service area, re-assigning resources and updating staff rota software. Maintain and update manual and electronic records as required.
- Answer and respond to Lone Worker monitoring calls. Log Contractors and IBC staff in and out of the building and issue keys and health and safety documentation.
Role Criteria
- 5 GCSEs or an NVQ Level 3 and 2 years' qualitative experience in a related field.
- Security Industry Authority (SIA) Public Space CCTV Licence.
- Proven experience of dealing with the public over the phone.
- Previous experience of operating telecommunication equipment e.g. CCTV.
- Ability to deal with sensitive enquires from the elderly or vulnerable or disabled adults and use the information to make accurate assessments.
- Experience of retrieving and updating information on computer systems.
- Ability to empathise with the elderly or vulnerable and disabled adults and those who are distressed, angry or emotional.
- Flexibility to work shift work covering 24 hours a day, 7 days a week, and 365 days of the year.
- Willing to undertake additional shifts at short notice.
- Willingness to undertake an Enhanced DBS Check and Police Vetting Clearance.
Hiring Contact: Tiegan Clark
Agency: Gi Group