CUSTOMER SERVICE ADVISOR
NORTHWICH OFFICE BASED
FULL TIME & PERMANENT
Salary: £23,480
Our next Start Date is Monday 1st July 2024
RMG is growing and its medium sized inbound Customer Service Contact Centre has exciting opportunities for permanent Customer Service Advisors, based in Northwich.
To be considered for these opportunities, you must be able to work a rota'd shift between 8am and 8pm and be fluent in both written and spoken English.
As a Customer Service Advisor in our Inbound Customer Contact Centre, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Our next start date is Monday 1st July 2024. Please note that due to the structured and comprehensive training schedule, no holidays or appointments can be taken from 1st July for up to 5 weeks' to ensure you're able to put into practice your training.
What will I be doing day to day?
- Receive, understand and assess inbound customer contacts/queries (via phone, email or online chat) providing advice, guidance and services/solutions to meet customer needs.
- Ensure all transactions with customers are accurately recorded on their computer-based records.
- Process all documentation resulting from customer contacts ensuring information is passed to colleagues to action.
What hours will I be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. You'll be working a shift rotation working between 8am and 8pm, Monday to Friday, working 1 weekend in 4, with 2 days off in lieu. You must be able to work between 8am and 8pm on Saturday and Sunday also.
What are we looking for from you?
Over and above anything else we're looking for self-motivated people with a positive attitude. Previous customer service experience is required and if you have the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for...
- First class customer service skills is essential, where providing a great service just comes naturally to you!
- Excellent listening skills
- Excellent communication skills both written and verbal
- Working knowledge of Outlook, Excel and Word
- Able to carry out instructions quickly and accurately and the confidence to ask if unsure
- Good organisational skills with the ability to work to deadlines
What does RMG have to offer our Contact Centre Customer Service Advisors?
- A 37.5 hour working week with a salary of £23,480
- 25 days holiday plus Bank Holidays plus never work your birthday
- Free onsite parking
- Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
- A comprehensive induction / training period – so you know you will be confident when speaking with customers
- Dedicated Team Leader support
- Join a small, friendly and supportive team - don't just take our word for it... what do our existing Customer Service Advisors say about us?
"I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich