Are you a dynamic and motivated individual looking to make a significant impact in a customer-focused role? Our client, a leading organisation, is seeking a talented Customer Service Representative to join their team. This is an excellent opportunity for someone with experience in customer service, administration, and ecommerce.
About the Role: The successful candidate will play a pivotal role in driving business growth through exceptional service and effective communication. This position requires a blend of customer service, sales, and business development skills.
Key Responsibilities:
- Utilise the in-house database to identify and contact existing customers, fostering relationships to generate new orders and increased business.
- Build positive and longstanding relationships to understand customers needs and preferences.
- Process orders efficiently, ensuring accurate and up-to-date customer details.
- Provide up-to-date product knowledge and promptly answer queries.
- Liaise effectively with internal colleagues to provide the best possible service to customers.
- Work collaboratively to address and resolve customer inquiries and complaints.
- Answer incoming calls and address customer inquiries and complaints, recording accurate information and passing it on to the relevant parties.
- Manage and respond to inquiries received via phone, email, and LiveChat.
- Use LiveChat effectively to engage with customers and address their needs.
- Leverage Web2 tools to manage and personalise emails for orders over £2K.
- Stay informed about upcoming projects and effectively communicate their details.
- Manage saved baskets and engage with new web customers to understand the nature of their business.
- Gather information about their use of other suppliers and identify potential areas for collaboration.
- Explore opportunities to develop and enhance customer experience through web enablement.
- Clearly communicate the benefits of web-enabled solutions to customers.
Qualifications:
- Previous experience in customer service, administration, and ecommerce.
- Self-motivated, proactive, and able to use initiative.
- Excellent communication, organisational, and attention-to-detail skills.
- A friendly and positive team player with a strong work ethic.
If you are interested in this role, please apply with an updated CV and someone will be in touch!
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