Customer Service Co-Ordinator
39.5 hours per week Monday - Friday plus Out of Hours Cover
Office based
Wellingborough, Northamptonshire
We are a growing family run business based in Wellingborough, providing commercial catering equipment facilities support to well-known UK brands.
We are a friendly and open business led by our family values, we value each team member, encouraging ideas that can drive business success and contribute to a great quality service.
We are seeking a full-time Customer Service Co-Ordinator to join our team, someone that can bring positivity, a curious mind and has a keen interest in growing and learning within our business.
You will be a key part of the team delivering all elements of our service day to day and will need to be self-motivated, able to problem solve, deal with a wide range of tasks and deadlines and have great attention to detail whilst being able to keep focused on delivering a personalised service to our clients.
You will be confident using the telephone and will be able to build natural rapport with clients and engineers.
You should have prior experience in a customer service environment and be willing to learn from the basics up.
Objectives of this Role
- Deliver the day-to-day administration within our operations team and support the business wide team.
- Collaborate with the wider team to deliver our service alongside supporting our contract managers.
- Contribute to the commercial success of the business within your role.
- Deliver all elements of the role in a personal and professional manner.
Responsibilities
- Take incoming calls/manage email inbox and respond to client and supplier enquiries.
- Allocate breakdown calls.
- Obtain daily updates on engineer attendance and spare parts.
- Pro-active call management to progress open jobs through to completion as quickly as possible.
- Liaise with couriers and warehouse team to progress deliveries and collections.
- Process engineers call reports and follow up actions.
- Keep clients up to date on the progress of jobs.
- Build good working relations with engineers/supplier.
- Cover out of hours rota approximately one week out of four (emergencies only)
Team
- Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
- Contribute to team meetings, providing solutions & updates.
- Support the wider Arolite team with any other tasks as required.
Skills and Qualifications
- An ability to learn quickly and retain information
- Good attention to detail
- Be willing and able to adapt to changing business and client needs
- Excellent written and verbal communication skills
- Strong time-management skills and multitasking ability
- Ability to work under pressure and meet deadlines
- Previous customer service experience
- Proficient in Office 365, with aptitude to learn new software and systems
What you can expect from us.....
Support, honesty and regular feedback
An interest in your personal and professional development
A varied and interesting role
Modern and spacious working environment with parking
An open and relaxed business culture
Competitive salary