Job title: Customer Service Advisor
Salary: Up to £26,500
Location: Brighton
Hours: Mon -Fri 09:00 - 17:30 (Hybrid)
We are currently recruiting on behalf of a Global Insurance company, who are looking for a Customer Service Advisor to join their Travel Insurance team in Brighton. You would be joining the claims department.
Customer Service Advisor responsibilities
- Communicating with customers and clients over the phone.
- Managing an inbox
- Assess claims in comparison to the companies' policies.
- Assist customers through the processes.
- Work to hit targets and objectives.
Customer Service Advisor requirements
- Experience in a customer service role based in an call centre / office environent.
- Proven experience with handling high volume inbound calls
- Proven experience in providing excellent customer service over the phone.
- Good telephone manner
- Customer service and Admin experience - Within an office.
Benefits
- Bonus scheme
- 25 days bank holiday plus bank holidays
- Volunteering days
- Life insurance
- Employee retail discount