Overview:
A leading provider that specialises in packaging solutions, offering market-leading innovation and service are currently seeking a dynamic and driven Departmental Manager to lead our Sheeting Department. This role plays a pivotal part in ensuring operational excellence, customer satisfaction, and seamless internal collaboration.
Key Responsibilities:
Customer & Supplier Relations
- Represent the business with a high level of professionalism when dealing with external customers and suppliers.
- Maintain strong working relationships to ensure continued customer satisfaction and supplier reliability.
Internal Sales & Customer Service
- Oversee all aspects of customer management, including handling enquiries and resolving complaints efficiently and professionally.
- Proactively identify and respond to shifts in customer and market needs to maintain a competitive edge.
Stock Management & Procurement
- Manage the procurement and inventory of liner reels and singleface materials.
- Ensure stock levels are maintained to meet production demands while minimising waste and cost.
Order Processing Management
- Lead the Order Processing team to ensure:
- Orders are processed accurately and without delay.
- Delivery notes are raised promptly.
- Bespoke materials are ordered in an efficient and cost-effective manner.
- Accurate and timely stock volume reductions.
- All order dependencies are in place to support uninterrupted production.
A culture of professionalism is upheld across the team.
Accounts Administration Oversight
- Ensure accurate and timely invoicing for all processed orders.
- Maintain up-to-date credit tracker records.
- Oversee invoice checking against goods received, ensuring accuracy and approval for payment.
- Proactively raise and manage resolution of any invoice discrepancies.
- Support regular and timely completion of accounts and stock take reporting.
Cross-Department Collaboration
- Work closely with the production team to align output with business needs and timelines.
Team Development
- Identify training needs and provide development opportunities for team members to enhance performance and engagement.
Key Skills & Experience:
- Proven experience in a departmental or operations management role, ideally within a manufacturing or production environment.
- Strong leadership and communication skills.
- Excellent organisational and time-management abilities.
- Competency in stock control, procurement processes, and customer relationship management.
- Ability to adapt quickly to changing priorities and market conditions.