We are looking for individuals to join our client based in the local area, where you will be the first point of contact for all enquiries relating to areas and debt management.
The focus of this role is to engage with each customer, using your listening skills to build a rapport and understand each element of their case. Showing empathy, understanding and being non-judgemental you will help put into place a suitable payment plan.
Duties:
- Contact customers who are in arrears to collect overdue payments whilst ensuring the focus is always on delivering a good customer outcome
- Complete affordability assessments with customers over the phone
- Create mutually acceptable and sustainable payment arrangements based on the customers' ability to pay
- Identify and manage any potential vulnerability effectively, including mental health
- Liaise with third parties such as debt charities, money advice centres and Solicitors etc
- To ensure late arrears accounts are managed in line with TFS Procedures.
- Payment management, including due date, card payments & direct debit changes
- Resolution of first level customer complaints
- Reply to incoming correspondence within agreed service standards for customers who are in arrears
The Individual:
- Previous arrears, collections, debt management experience
- A friendly, compassionate and professional communicator
- IT proficient
- Keen to work as part of a team
- Able to self-motivate to ensure company wide expectations and targets are met
- Be a leader of standards
This role offers hybrid working and also offers a very competitive benefits package.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.