- Exceptional communication and customer service
- Minimum of 2 years experience
Property Manager
Our client is a prestigious organisation in the property management sector, recognised for its excellence and sought after by industry professionals. This opportunity is both rare and exciting, offering the chance to join a highly esteemed team.
Roles and Responsibilities:
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Tenancy Administration:
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Review and verify all new tenancy documents.
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Conduct thorough pre-tenancy checks to ensure compliance and readiness.
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Central Point of Contact:
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Serve as the main liaison for landlords, tenants, and colleagues concerning all active tenancies.
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Deliver exceptional customer service to landlords, tenants, and internal team members.
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Financial Management:
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Review and approve all invoices for payment within 48 hours of receipt.
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Property Visits and Reporting:
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Perform property inspections using online software during active tenancies.
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Provide detailed reports to landlords based on inspection outcomes.
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Legal and Compliance:
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Ensure both landlords and tenants adhere to statutory and contractual obligations as outlined in tenancy agreements.
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Confirm that all notices served by landlords and tenants are correct and compliant.
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Manage the inventory report throughout the tenancy, including arranging for inventory check-out reports.
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Deposit Management:
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Handle the lodging and return of deposits promptly and efficiently.
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Compliance and Safety:
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Organize renewals for gas safety certificates, electrical certificates, and ensure installation of smoke and carbon monoxide alarms in compliance with legislation.
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Manage and resolve insurance claims.
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Address tenant and client inquiries regarding property matters.
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Collaboration and Communication:
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Keep the Head of Tenancy Management and Lettings Office Head informed of any significant property issues.
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Attend and actively participate in Lettings and team meetings.
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Support team members in managing another portfolio during their absence.
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Data Management:
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Maintain a paperless filing system, ensuring accuracy and up-to-date records.
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Ensure accurate data entry, rectify any errors, and fill in missing information.
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Stay updated with current lettings legislation and best practice procedures, consulting the Team Manager as necessary.
Experience and Skills:
- Minimum of 2 years' experience in a similar role.
- A smart appearance and professional demeanor are essential.
- Strong communication skills with a customer-focused approach, maintaining high service standards.
- Ability to work well under pressure and possess excellent problem-solving skills.
- Highly organized, systematic, and able to prioritize workloads effectively.
- Discretion and an understanding of confidentiality are crucial.
- Exceptional attention to detail and accuracy.
- Ability to follow specified processes and routines in a fast-paced environment.
- Proficient in IT systems, with a good working knowledge of relevant software.
This role is ideal for a dedicated professional looking to advance their career in property management with a leading and reputable company.