It's supporting the team that sells memorable experiences every day
It's being trusted to deliver. And it's helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so exceptional.
Royal Collection Trust is responsible for the care and presentation of one of the world's most important art collections and manages the public opening of the official Royal residences.
Our Ticket Sales and Information team sell around three million tickets every year via our central contact centre and onsite ticket counters. Working at the heart of our operations, you'll provide essential administrative and logistics support so that our teams have what they need to deliver an exceptional ticket sales experience every time.
Key Responsibilities:
- To coordinate and manage correspondence from members of the public, ensuring communications align with brand guidelines and responses are quality assured.
- You'll oversee requests for complimentary tickets and charitable donations.
- Support the ad hoc and volume recruitment, induction and training of new team members, and oversee rostering, payroll submissions and uniform allocation.
- You'll oversee stock control and purchasing, liaising with suppliers to ensure teams have everything they need.
- As a central point of contact, you'll respond to stakeholder queries, arrange meetings, and co-ordinate travel arrangements.
- As a key member of the core team, you'll occasionally provide Duty Management cover in the Contact Centre and onsite at Buckingham Palace, delivering daily briefings, supporting staff, and ensuring sales results and high standards of customer service.
Essential Criteria:
- You'll have excellent administration skills and experience of working in a fast-paced, customer-facing environment.
- Organised with great time-management skills, you easily prioritise a variety of tasks to meet deadlines.
- Your clear and confident communication skills mean you can build collaborative working relationships with a variety of stakeholders.
- Digitally literate, with good drafting skills and an eye for detail, you're able to create a range of documents in different formats.
- Methodical in approach, you can work accurately with figures and maintain precise records.
- At your best working in a team, you can also work independently with initiative and pro activity.
Benefits
We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.