Dove & Hawk are working alongside a leading, mixed use developer on their hunt for a Sales Manager to join their site in the City.
The Sales Manager will manage the development sales teams on a day-to-day basis, in order to support, coach and drive the teams to deliver sales at the best values on some of London's most exciting residential developments.
This is a stimulating and demanding customer-facing role which provides an opportunity for a self-motivated, outgoing individual to make a significant impact in a crucial part of the business.
You will be a proven sales professional, you will have new homes sales experience working for either a house builder or leading new homes agent, you will have managed new homes sites within London and will have experience with selling to owner occupiers and investors. You will have a strong understanding of sales and marketing strategy and have a clear understanding of the process involved when working with domestic and international agents.
Key Responsibilities:
- Achieve and exceed profitable sales targets by excelling in selling skill, demonstrating the highest levels of essential knowledge to perform the role and delivering exceptional service behaviour to all customers
- Continually review sales strategy and product presentation to ensure optimum sales prices and sales rates are achieved within the defined parameters of the overall corporate image
- Safely manage the sales arena; the sales office and all surrounding areas, show/view homes and all facilities for customers
- Targeting, appraising, training, motivation and personal development of site-based sales staff and office-based administration staff
- Management and organisation of the Sales & Marketing suite and related administrative functions
- Maintenance and compilation of all reservation records and sales activity
- Manage sales team rota in line with business operating hours
- Record and collate commission claim paperwork on due dates
- Record, collate and maintain all staff records of holidays/sickness and any related information which the company may require
- Ensure all sales related paperwork and systems are managed to the company's standards and requirements
- To research the marketplace and use the data to sell above the competition
- To effectively manage a sales database to optimise sales opportunities
- To generate potential sales leads in addition to those created by marketing activity
- To apply effective selling skills in order to exceed required profitable sales targets
- To progress secured reservations to completion
- To anticipate and manage the threat of cancellation and minimise the cancellation rates
- To ensure a smooth journey for the customer and the company during the legal process
- To effectively manage all customers and deliver excellent customer service
- To effectively manage and resolve any customer complaints
Requirements
- Build strong commitment within the team to deliver the best outcomes for our customers
- Gain buy-in from others using clear, concise communication
- Build team confidence, act on any signs of stress early
- Build collaboration amongst team and peers, resolve issues swiftly
- Share knowledge, coach and provide motivational feedback
- Harness new ideas and realise change through the team
- Manage the team's workload to deliver the best quality outcomes first time
- Harness information and people to make a positive impact on safety and the business.
Experience Required for this role:
- Aligning team members to business goals, translating into operational objectives
- Influencing team members and peers, turning around objections/resistance
- Building greater collaboration between team members and peers
- Developing team members with a planful approach and effective delegation
- Nurturing or implementing new ideas and working practices within a team
- Driving high performance from a team, ensures quality delivery is right first time
Qualifications
- Institute of Sales and Marketing Management (ISMM) Level 5 Diploma in Strategic Sales (Sales Management or Key Account Management) relevant but not essential.
- Extensive knowledge and experience of New Homes / Residential Sales and Development market.
- Experience in collating market research and competitor analysis
Salary: £36,000-£42,000 basic, £80,000 OTE
Hours: 9.30 am-6.00 pm Monday to Friday, Occasional weekends required.
Please do get in touch with Jessica on our agency and new homes team if this role is at interest on .
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