Care Coordinator
- Location: Mitcham
- Salary: £24,000
- Hours -9.00am-5.00pm
- Job Type: Full-time
We are looking for a dedicated Care Coordinator to join our team and contribute to the effective running of our organisation by providing exceptional Health & Social Care Support to our Service Users. The ideal candidate will ensure that our company policies and procedures are adhered to at all times and that Care Quality Commission standards are consistently met.
Day to Day of the role:
- Cover shifts as needed and implement Care Plans for Service Users, including updates and changes in line with internal policies.
- Manage and monitor all relevant aspects of the Electronic Call Monitoring system.
- Assess and decide on the feasibility of new cases and negotiate with Service Users and/or advocates/agencies regarding their care.
- Attend required meetings and manage Support Staff rotas, ensuring that staff are aware of their schedules in a timely manner.
- Investigate complaints or incidents related to care provision and oversee the line management of carers.
- Maintain confidentiality of Service Users, Staff, and any other involved parties at all times.
Management and Administration:
- Deputise in the absence of the management team and carry out On Call duties as part of a rota.
- Investigate and conduct disciplinary meetings as necessary for Support Staff.
- Participate in the general management and administration of the organisation, including staff recruitment, report preparation, and monitoring statistics.
- Support and facilitate the growth of the company and work flexibly to meet the service's needs.
Training and Development:
- Conduct quarterly Supervisions and annual Appraisals for Support Staff, implementing actions and ensuring documentation is filed.
- Prepare for and participate in your own Supervisions and Appraisals with the Manager.
- Attend and participate in relevant training sessions and demonstrate a commitment to personal development.
- Assist with planning and organising Staff training.
Other Duties:
- Treat all staff equally, fairly, and respectfully.
- Carry out any other reasonable duties as required by the Service or as identified by the Board of Directors.
Required Skills & Qualifications:
- NVQ in a relevant field or willingness to work towards this qualification.
- Experience in supervisory management within the care provision sector.
- Experience in customer care, handling complaints, and problem-solving.
- Excellent communication, interpersonal, organisation, and planning skills.
- Ability to work independently, manage difficult situations calmly, and motivate and lead staff.
- Knowledge of Care Quality Commission Standards of Care and person-centred approaches to social care.
- Proficiency in IT systems – Microsoft Office: Word, Excel, Outlook etc. (CM 2000 management system knowledge is desirable).
Benefits:
- Competitive salary and opportunities for professional development.
- Supportive team environment.
- Commitment to continuous improvement of service and systems.
To apply for the Care Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.