Customer Services Administrator
£22-25K
- 28 days holiday per annum
- Pension scheme, cash back health scheme, group life cover
- Free parking
Elevation Recruitment Group are excited to be working with a successful, Chesterfield based business, who are looking for a Customer Service Administrator to join their growing team.
As a Customer Services Administrator, you will carry out the following duties:
- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Process customer orders and ensure accurate data entry into the system
- Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure resolution
- Maintain and update customer records and databases
- Assist with administrative tasks such as filing, generating reports, and managing documentation.
- Coordinate with other departments to ensure seamless service delivery and resolve any customer-related issues
- Monitor and track customer feedback to identify areas for improvement
- Support the customer service team with additional duties as required
The successful candidate for this Customer Services Administrator role will be:
- Previous experience in a customer service or administrative role is preferred
- Strong verbal and written communication skills
- Excellent organisational and multitasking abilities
- Ability to work independently and as part of a team
- High attention to detail and accuracy
- Positive attitude and a customer-centric approach
If you have a good work ethic and are seeking a position with room for learning and development, please get in touch!