My client are seeking a Customer Success Manager with a passion for growth and a desire to work in a highly reactive, customer-focused environment. This leadership role is pivotal in driving our customer success team to deliver an unrivalled customer experience. The ideal candidate will be a supportive team player with excellent communication skills and a commitment to our business values.
Day to Day of the role:
- Drive the customer success team to achieve departmental KPIs and contribute to the overall success of the business.
- Analyse departmental data from our CRM system to monitor and enhance team performance.
- Provide proactive leadership within the office, making key decisions swiftly to maintain exceptional customer service.
- Coordinate with the engineering team to ensure efficient scheduling of works, adhering to industry guidelines and internal KPIs.
- Offer administrative support to the team, including email correspondence and telephone calls.
- Act as the primary contact for internal departments and external stakeholders, facilitating effective communication and collaboration.
- Manage and understand the internal CRM system, Simpro, to successfully fulfil all role functions.
- Support the Key Accounts Department by learning and understanding third-party software used by customers for compliance management, such as Fixflow, Dwellant, Pronett, and Service Channel.
Required Skills & Qualifications:
- Demonstrable leadership skills with a focus on customer success.
- Excellent customer-facing communication and interpersonal skills.
- Ability to learn and understand both internal and external processes and products.
- High levels of self-motivation and organisation.
- Integrity and dedication to performing tasks.
- Proficiency in CRM systems, preferably Simpro.
- Familiarity with third-party compliance software is advantageous.
To apply for the Customer Success Manager position, please submit your CV and cover letter detailing your relevant experience and your drive to excel in a customer-focused environment.