EXCITING OFFICE MANAGER POSITION - £40,000 - £45,000 per annum
- Location: Langley
- Job Type: Full-time
Join a rapidly expanding family-owned business in a management position. We are expanding and looking for a proactive individual to oversee our customer service, sales administration, and returns teams. The ideal candidate will have a background in the plumbing or logistics industry and possess strong management skills.
Day-to-day of the role:
- Manage the customer service, sales administration, and returns team to ensure efficient daily operations.
- Conduct regular one-to-one reviews with team members to provide feedback, set goals, and support professional development.
- Develop and implement office procedures to improve efficiency and productivity.
- Address and resolve customer complaints in a timely and professional manner.
- Organize and facilitate training sessions to enhance team skills and knowledge.
- Oversee the recruitment process, including interviewing, hiring, and onboarding new employees.
- Track and evaluate team performance, providing guidance and support as needed.
- Ensure the office environment is well-maintained and stocked with necessary supplies.
- Foster effective communication within the team and across departments.
Required Skills & Qualifications:
- Proven experience in office management, preferably within the plumbing industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to handle complaints and resolve conflicts effectively.
- Proficiency in office software and tools.
- Strong organizational and multitasking skills.
To apply for the Office Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in joining our team.