**We heard you knock!
Job Title : Internal Account Manager (Exterior)
Reporting to: Internal Sales Manager (Exterior)
Direct reports: None
Department: Commercial
Business Unit Organisation: Exterior (DSI & Solidor)
Purpose
The purpose of this role is to contact potential & existing customers to drive exterior door sales. Internal Account Managers will be expected to manage new leads from initial contact through to order, as well as engaging with large volumes of prospective customers to generate orders, contributing to the company-wide business development initiatives and for nurturing and developing relationships with our clients.
Main Responsibilities
- Lead Management - Contacting new leads to qualify potential new business, before following through to receipt of first order
- Being in regular contact with customers to ensure repeat business, proactively resolving any issues which occur
- Build and maintain strong, long lasting mutually beneficial customer relationships at all levels for the allocated accounts
- Develop & maintain a thorough understanding of customers on patch, identifying accounts which need nurturing to continually win business
- Utilise available reporting to identify & contact lapsed customers to retrieve business
- Accurately logging contact with prospects on internal CRM
- Work in tandem with Area Business Managers to fully canvass patches, developing a good understanding of potential targets not currently being sold to, making contact to convert business
- Be able to provide quality feedback to Line Manager on current market feel on patch, such as key challenges with customers & factors influencing customer buying decisions
- Fully engage and collaborate with customer service teams to ensure that our customers receive the best possible experience
Qualifications & Experience
- Experience in a role dealing with a large volume of customers at any given time (preferred)
- Outbound focused customer contact experience (preferred)
- Strong influencing and negotiating skills, with both internal and external stakeholders
- Demonstratable ability to communicate in a direct, open & convincing style with the ability to influence internal & external stakeholders
- Previous experience in a target-orientated environment
Skills & Attributes
**Target Zero - Take responsibility and ownership of safety;
**Integrity Under Pressure - encourage innovation and problem solving; maintain an unbiased and honest attitude; remain approachable when the heat is on
**People are Key - be authentic, transparent and empowering; build strong and supportive networks with colleagues, customers and local communities
**Hold the Door Open - build cross-departmental connections to access and learn from different perspectives; act with credibility and without hidden motives
**Flexibility in Every Fibre - actively avoid any non-value-added time; flex your approach, tone, style and actions in order to be more effective
**Results Hinge on Accountability - lead by example by finishing what we start; run towards challenges and issues you face
**On the Threshold of What's Next - think of how the team, department and organisation can be more successful; display enthusiasm and make things happen; be comfortable in taking calculated risks
- Enthusiastic, polite & friendly manner
- Positive 'can do' attitude
- Ability to 'think on your feet' to overcome objections & discuss customer queries
- Ability to utilise marketing material & product knowledge to discuss products in an engaging manner
- Excellent written and verbal communication skills
- A passion for selling underpinned by high levels of determination & resilience
**We Help People Walk Through Walls
**Equal Opportunity Declaration
We are an Equal Opportunity Employer. We do not discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant's consideration for employment on a basis prohibited by law.
If you have difficulty using our online application system due to a disability or impairment, please contact us and we will arrange an alternative method.
**Data Protection Statement
The information that you provide on this form will be used in accordance with the terms set forth in the Masonite Applicant Privacy Policy. Note that we may also collect information from other sources, including directly from third party agencies we use in connection with our recruitment activities including service providers and business social media channels.
If you complete an application online, that online application service is provided for Masonite by Workday, which collects and processes your application.