Are you a detail-oriented billing analyst with a passion for delivering high-quality results?
Join our team in Marlow, where you'll play a crucial role in our Invoicing, Data, and Revenue Assurance functions, ensuring precision and accuracy in every task.
In this role, you'll primarily focus on data and quality & revenue assurance, with some involvement in invoicing.
While coding knowledge is a plus, it's not required - our focus is on your ability to understand data flows and deliver actionable insights.
If you excel in managing large data sets and thrive on ensuring data integrity, apply to become a vital part of our dynamic team in Marlow.
Role Overview
This billing analyst role requires hands-on analysis activity but will vary according to which of the following teams you will be working on:
Invoicing
- Process the data generated by the business to create invoices through a combination of automated and manual processes
- Manage all current billing streams, ensuring customers are accurately allocated to the appropriate billing stream(s)
- Provide analysis and reporting on invoicing data and all corresponding business data sources
- Monitor and record the completeness of the full Whistl billing cycle
- Support the Team Leader in the production of team reports for the business
Data
- Ensure data received and used by the team is clean, accurate, and available within the required time frames
- Work with the team to ensure that all supporting data outputs are generated for use by other stakeholders
- Identify, highlight, and look to develop solutions to problems within regular processes or created by business change/system issues
- Carry out analytical reviews of data within the team and report to the wider business areas
- Provide analysis and support for ad-hoc projects
Quality & Revenue Assurance
- Monitor and report on service-level compliance
- Perform completeness checks on the revenue cycle and adherence to internal controls
- Proactively seek and implement process enhancements
- Deliver best-in-class processes and outputs
- Analyse business data streams, report trends and suggest solutions
- Conduct analytical reviews of data with the team and provide feedback
- Build and maintain accurate revenue reconciliations
- Ensure monthly completion of internal control frameworks and support control audits
- Drive continuous improvement through insight and data analysis
We welcome applications for this billing analyst role from candidates with skills or experience in the following areas: data analyst, billing analyst, finance, data, revenue, invoicing, Excel, IT, Microsoft Dynamics Navision, reconciliation, purchase orders, data analysis, trend analysis, reporting, and MS Office.
Benefits
- Enhanced annual leave entitlement, starting at 31 days
- Access to our prestige benefits and rewards portal
- Discounts on high-street shopping, days out, entertainment, food & drink
- Long service rewards: both financial and leave-based
- Health cash plan
- Life assurance scheme
- Career development opportunities
- Access to a well-established employee assistance programme provider
- Hybrid working opportunities after all initial training has been undertaken
- Other excellent benefits you'd expect from a market leader
Essential Skills
- Experience in a corporate environment handling standard processes and high volumes of data
- Collaborates in a small team, delivering high-quality service to customers and Whistl stakeholders
- Analyses data, identifies trends, draws conclusions, thinks creatively, and makes recommendations
- Self-motivated, with quick turnaround times while maintaining accuracy and attention to detail
- Excellent verbal and written communication skills, able to communicate complex information effectively to stakeholders at various levels
- Flexible and adaptable, able to prioritise workload to meet varied and demanding deadlines
- IT literate, proficient in MS Office, especially intermediate Excel (pivot tables, V-lookups, filters, etc.) and familiarity with invoicing practices and Microsoft Navision Dynamics
- Confident in questioning and challenging norms to drive continuous process improvement
- Able to take the lead in analysing or reviewing issues relevant to team activities
Why Whistl?
We are the UK's leading delivery management company, providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.
We are a family of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
Due to the nature of our business, this role may be subject to a DBS check.