Service Support Coordinator
Oxfordshire, UK
Full-time, Permanent, Hybrid, 3 days on site
£30,000 - £33,000 DOE
Our client is a prominent technology value-added reseller, dedicated to enhancing connectivity through cutting-edge technologies. They foster a collaborative and inclusive workplace where initiative is valued and teamwork is paramount. As a business committed to connectivity and collaboration, they believe in achieving greatness together.
We are seeking a Services Support Coordinator to join our client's dynamic Service Delivery Team, where you will play a pivotal role in ensuring service delivery and customer support. You'll collaborate closely with both customers and internal teams to uphold our commitment to excellence.
Key Responsibilities:
- Onboarding and establishing new customer accounts and contracts.
- Generating quotes and managing order placements.
- Handling initial support calls and coordinating with customers, internal teams, partners, and suppliers for order inquiries and adjustments.
- Resolving issues by liaising with customers and suppliers, providing regular updates throughout.
- Managing provisioning escalations and faults, ensuring swift resolution.
- Coordinating service tasks, including scheduling engineer visits.
- Compiling service level reports using AutoTask.
- Executing tasks promptly to meet specified deadlines.
- Maintaining up-to-date records across all systems for each customer interaction.
- Ensuring accurate setup and billing of all accounts.
- Adhering to procedures to deliver high-quality customer service and maximise satisfaction.
- Working towards achieving Services SLAs, KPIs, and objectives.
Skills and Qualifications:
- Prior experience in a similar Sales Support or Service Support role within an IT Managed Services environment.
- Proficiency in AutoTask is essential.
- Exceptional communication skills with a strong ability to manage customer relationships.
- Demonstrated capability to handle multiple projects simultaneously with effectiveness.
- Strong problem-solving and analytical skills.
- Excellent organisational abilities, including prioritisation and adaptability to changing demands.
- Self-motivated with a collaborative team spirit.
- Proficient in Office 365.
- Commitment to accuracy, efficiency, and pride in delivering high-quality work.
If you thrive in a fast-paced environment and possess the above qualifications, we invite you to apply for this challenging and rewarding position
You will be working within a highly supportive and collaborative team. Alongside a competitive remuneration, benefits include: 33 days of annual leave (including public holidays). The role offers a blended working environment, combining on-site and remote work to promote work-life balance. Employees receive ample learning opportunities, including training and coaching for career progression. A workplace pension scheme with matched contributions is provided, and private medical insurance is available after the first year of service.
Equal Opportunity Employer: Our client is committed to fostering an inclusive workplace where diversity is celebrated and all individuals are valued based on merit. Discrimination or harassment based on gender, trans status, marital status, race, ethnicity, disability, sexual orientation, religion, or age is strictly prohibited.