Neighbourhood Officer
Salary: £33,683 2024/5 pay award pending
Basis: Full time, 37 hours per week
Position: Permanent
Location: Birmingham / Hybrid - B15 2AF
We are brave, we are ambitious, we are honest, and we are Citizen!
Our Birmingham Neighbourhoods teams manage around Approx 9,000 customer homes within Birmingham and the West Midlands area.
As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.
In housing you can make a real difference, the role of Neighbourhood Officer will involve:
- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation
As Neighbourhood Officer, we need you to have:
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience
Our people are everything and we offer:
- Opportunities for salary progression
- IT equipment to allow some optional home working
- 'Live work better' scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen's Wellbeing platform
- Employee Excellence Awards (winners receive extra days annual leave that year)
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
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Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
This post is subject to a BasicDBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: Sunday 11th August 2024
Interview date: Tuesday 20th August 2024