Service Charge Officer
Basingstoke
Full Time - Hybrid
Temporary
We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period of 3 months. This position offers a hybrid working approach, with 2 days a week office based and 3 days working from home. The Service Charge Officer will be responsible for the accurate production of service charge statements, answering customer queries, and ensuring administrative tasks are completed promptly.
Requirements
- Strong previous experience in an administrative role
- Previous experience within Service Charges or a Finance role is desirable but not essential
- Able to plan and prioritise high volume workloads
- Able to work under pressure and to tight deadlines
- Strong attention to detail, self-motivated
- Excellent IT skills, including using Excel, Access, Powerpoint, and Word
- Excellent communication skills both verbal and written
Role Expectations
- Effectively manage service charge enquiries, providing a responsive, excellent, customer-focused and efficient service
- Co-ordinate and manage the end-to-end case management process, including customer contact, investigation and providing a clear and comprehensive response to the query
- Producing clear, understandable breakdowns and summaries of service charges for customers
- Proactively contact customers promoting the team as a key point of contact for any service charge concerns
- Calculate and produce accurate actual and estimated service charges statements
- Investigate queries, ensuring invoices and costs have been correctly allocated
- Respond to customer enquiries using case management techniques, investigating and escalating issues as necessary
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Beth at Service Care Solutions on or send an E-Mail to