Administrator
- Job Type: Full-time
- Location: Bromley
- Salary: £26K-£27K
We are seeking a highly adaptable Administrator to provide essential administrative support to work for a great client of ours. This role is crucial for ensuring efficient management of scheduling, customer service, compliance records, and reporting. The Administrator will coordinate engineers, handle work orders, and maintain excellent communication to support the smooth operation of our services.
Day-to-day of the role:
- Provide comprehensive administrative support for the contract.
- Maintain accurate records, ensuring all documentation is up to date and stored correctly.
- Handle incoming and outgoing correspondence, including emails, letters, and client queries.
- Manage incoming calls from clients, tenants, and engineers, ensuring queries are logged and responded to efficiently.
- Assist with scheduling planned and reactive maintenance appointments for engineers.
- Allocate jobs based on priority levels, engineer availability, and SLA requirements.
- Track and update job statuses and ensure work orders are processed and followed up until completion.
- Liaise with subcontractors to confirm appointments and maintain accurate records of compliance certificates, safety checks, and work completion reports.
- Assist in processing invoices, purchase orders, and financial records for the contract.
- Support the preparation of monthly reports and KPI tracking for contract performance.
Required Skills & Qualifications:
- Experience in an administrative role.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Excellent communication skills, both written and verbal.
- High attention to detail and accuracy in all administrative processes.
- Proactive and solution-focused with a positive attitude.
- Strong problem-solving skills and ability to work under pressure.
- Excellent time management and prioritization skills.
- Customer-focused mindset with a commitment to delivering high-quality service.