Our client is a highly respected social housing organisation based in South Wales and they are currently recruiting for a Housing officer with a focus on ASB.
The role is a full-time, temporary position, for 5 months Monday - Friday. The role will be split between the Office and on Patch with a 2-3 day split and the successful candidate must have access to their own vehicle and have a basic DBS.
Duties will include but are not limited too:
- Rent collection and arrears management including representing the organisation in Court
- Tenancy sustainment and social value, signposting to agencies and welfare assistance, partnership working with multi agencies
- Void management by minimising void rent loss by letting vacant property as quickly as possible, working across departments collaboratively
- Estate management including undertaking regular inspections of communal areas to ensure environmental, fire risk, health and safety, communal repairs, estate cleaning and grounds maintenance standards are maintained, and noticeboards updated regularly
- Regular communications with residents on estate issues relation to complaints, anti-social behaviour, newsletters, including attending and leading resident meetings and working groups
- Manage, investigate and progress anti-social behaviour in line with procedure and communicates effectively with customers on the progress of cases. Working with multi- agencies to tackle ASB
- Work with customers to resolve complaints at an early stage, avoiding the need for formal investigation where this is possible and appropriate
- To assist with the team's budgets including preparation of service charge, consultation with tenants and leaseholders and implementation