Position: French Speaking Customer Service Advisor
Working hours: Monday- Friday 08:00am - 5pm
Location: Fountainbridge, Edinburgh.
Salary: £25,000
Our Client
A leadingglobaltravelserviceprovider with fourcontactcentresaroundtheglobebasedinJapan,Korea,UK,andthe Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld'sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Who we are looking for.
WeareseekingapassionateandenthusiasticFrench speakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:
32 days annual leave
Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more
Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay
Monthly performance-based bonuses
Extensive learning opportunities and resources to further your career
Enhancedfamilypolicies(maternity/paternity/adoption)
Life and health insurance
Discountedparkingpass
Freeon-sitegym
Frequentemployeeengagementevents
Refer a friend bonus scheme
Whatyou'llbedoing
Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontact respondingtovarioustravelqueries.
ProvidingresolutionstoourcustomersviaCall,ChatandEmail.
Handlingcustomerquerieswithempathy,patienceandcompassion.
Attending regular team huddles.
Keepingup to datewiththelatestpromotions,initiativesandcompany policies/procedures.
Assistinginadhocassignedprojects.
Whatyou'llneed
Customer service experience
Mustbe?uentinFrench andEnglish
Effective communication skills
GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities
Ability to remain calm and logical in challenging situations
Excellent problem-solving skills
Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuous development