Maintenance & Repairs Manager
Salary: £45,000 - £50,000 - dependent on experience
37 hours per week (agile working) Monday to Friday
Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Maintenance & Repairs Manager to deliver high quality, efficient customer service covering maintenance, repairs and voids.
Full clean driving licence and access to your own vehicle required for work purposes.
Responsibilities: Maintenance & Repairs Manager
- Manage contractors that are employed to carry out compliance and planned activity.
- Ensure that all contracts are resourced and that contract management meetings occur regularly.
- Monitor contractor performance with the use of key performance indicators flag any performance or run rate issues to the Head of Property Services.
- Being responsible for overseeing the compliance and planned programme management.
- Support the Head of Property Services with the development of capital and cyclical investment programmes.
- Manage capital replacements on the ground this includes all components that fall in line with our capital investment programme.
- Project manage all capital and cyclical investments.
- Ensure the asset component information is up to date following component renewals.
- Monitor the annual budgets for capital and component placement and cyclical investments.
- Implement Compliance and Asset management software- ensure that these are updated regularly in line with work completions.
- Payment of invoices related to cyclical servicing and component replacement, repairs and refurbishment work.
- Implement and arrange rolling stock condition surveys.
- Coordinate day to day maintenance activities to deliver effective and efficient customer services to achieve key performance indicators.
- Monitor repairs budget ensuring resources allocated effectively.
- Manage the work scheduling function to ensure that the right resources are in the right place at the right time.
- Monitor and supervise all trades on the ground to ensure they have the necessary information and equipment to undertake their responsibilities.
- Carry out post inspections on all properties as required.
- Undertaking all void property and repair inspections to include photographs, schedule of works and provision of reports to the repairs/void's scheduler.
- Chair the weekly voids meeting, work with colleagues to ensure regular updates are provided.
- Monitor and manage all disrepair claims, this will include liaising with our in-house team and surveyor/s to ensure full surveys are undertaken and detailed reports and schedule of works are prepared.
- Undertake works related to refurbishing office spaces as required.
- Oversee all maintenance inventory and equipment to ensure proper storage and usage.
- Manage the team fleet to ensure it is correctly maintained, including MOT, servicing and undertake stock checks monthly.
- Ensure all work is undertaken in accordance with Health and Safety legislation, ensuring that all H&S paperwork is in order prior to works being undertaken.
- Attend emergency situations outside normal working hours, if necessary.
- Deputise for Head of Property Services during absences.
- Support the Head of Property in the recruitment and training of the Property Services team.
- Update knowledge by participating in training opportunities to support staff.
- Undertake the investigation of and effective handling of complaints as required.
- Work to minimise any possible disrepair claims.
Skills / Experience: Maintenance & Repairs Manager
- Experience in repair and maintenance in residential properties and line management.
- Understanding of compliance responsibilities within the housing environment.
- Experience of inspecting defects in dwellings and specifying cost effective repairs
- Good working knowledge of building construction, building regulations, other statutory authority regulations. and health and safety legislation.
- Experience of managing Health and Safety concerns.
- Understanding of component replacements and programmes of work.
- Dealing with disrepair claims.
- Undertaking property inspections and preparing schedule of works.
- Experience of delivering high standards of customer service to all customers, internal and external.
- Experience in managing external contractors in addition to in-house team.
- Ability to deal with conflicting priorities and complex situations.
- Good verbal and written communication skills
- Problem solver and sound decision-maker.
- Highly developed communication and interpersonal skills, able to engage people at all levels.
- Excellent analytical and evaluation skills.
- Excellent influencing skills.
- Experience of managing and supervising staff and contractors.
Response Personnel, an independently owned company and experts in recruitment since 1997.
Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.
For information on other roles, we have available please call for further details.