Job Title: Customer Service Agent
Location: Glasgow City Centre
Pay Rate: £15.57p/hr
Hours: Mon-Fri 0900-1700
Hybrid Working: 2 days per week in the office after training
Contract Type: Temporary - 6 months
Start Date: 7th October 2024
Our client, one of the UK's largest banking groups, is seeking experienced Customer Service Agents to support their Customer Service Operations team, specialising in the management of loans for business assets.
As a Customer Service Agent, you will play a vital role in supporting customers and internal stakeholders manage mortgages and settlements. To do this, you will be provided with a thorough training programme of about 6-8 weeks, and ongoing support afterwards.
Your responsibilities will include:
- Managing both inbound calls to log new queries, and outbound calls to follow up on tasks
- Providing advice and guidance on processes relating to asset finance
- Liaising with internal teams such as relationship managers and legal for complex queries
- Providing sign off for high value settlements
- Ensure all records are up to date and compliant
Key Skills:
To excel in this role, you should possess the following skills and experience:
- Experience working in customer services, managing a high volume of calls
- Excellent communication skills, both written and verbal
- Able to handle complex information and work to a high level of detail
- Proficiency in IT packages such as Excel, Outlook, and Word
- Strong problem-solving abilities and the ability to use own judgement
- Experience in banking, financial services, insurance or lending is highly desirable
Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.
Benefits:
- Sociable hours with flexibility
- Office located in City Centre with excellent transport links
- On site canteen
- Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
- First-class support and training for all colleagues
- Opportunity for growth within the company
- Well-being Support through dedicated Apps and Employee Assistance Programme
- Holiday allowance
- Weekly pay
Apply today to hear more about this opportunity.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy