Onsite Support Engineer | York | Up to £30,000
Jonathan Bosworth Recruitment is thrilled to partner with a leading IT services provider in the search for a motivated IT Onsite Support Engineer. If you're passionate about technology, enjoy delivering excellent customer service, and thrive in both independent and virtual team environments, this could be the perfect role for you.
The Role: As an Onsite Support Engineer, you will be based at a customer site in York, providing hands-on technical support while also offering remote assistance via phone and digital platforms. You'll manage a range of endpoints, desktops, laptops, and mobile devices, ensuring issues are quickly assessed and resolved, escalating when needed.
In addition to troubleshooting and resolving technical problems, you'll be responsible for managing tickets efficiently, keeping detailed records, and maintaining regular updates throughout the issue resolution process.
Your Experience: To succeed in this role, you'll have at least one year of experience in both remote and onsite IT support, along with a strong understanding of Microsoft Cloud services.
Key technical skills include:
- Expertise with
Microsoft Windows Desktop/Server Operating Systems
- Knowledge of the
Microsoft 365 product suite
, including
Azure Active Directory
- Proficiency in
Microsoft Endpoint Manager
- Experience in user and group management, device management, remote administration, and troubleshooting
- Strong familiarity with
Windows OS
(Windows 10 to Windows 11)
- Ability to diagnose hardware faults (Windows, Android, iOS devices)
Additionally, you should have:
- A solid grasp of
TCP/IP networking
- Experience working with ITSM platforms like
ServiceNow
- Familiarity with
ITIL
processes, including Incident, Problem, Change Management, and Request Fulfilment
- An understanding of
ISO 20000
and
ISO 27001
standards
Requirements:
- You must be based in or around York, with a full driving license and access to your own car, as this role is fully on-site.
- Eligibility for
SC Clearance
is required.
Why Join If you're a proactive and customer-focused IT Support Engineer eager to advance your career, this is a great opportunity. You'll work alongside a forward-thinking team where your skills and expertise will make a real difference, and you'll have the chance to develop your career in a dynamic and supportive environment.
Apply now to take your IT career to the next level with Jonathan Bosworth Recruitment!
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Please get in touch with Claire at Jonothan Bosworth today.
We are an equal opportunities employer, committed to diversity and inclusion. We are active anti-slavery advocates and prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.