Fantastic opportunity to join a fast growing market leader as a Customer Success Executive. Contract until June 2025.
The Customer Engagement team is responsible for assisting all customers and are the entry point for customer queries.
The main priority and focus of this role is managing relationships with customers by responding to customer requests/queries via phone, chat and Zendesk (ticket management system).
The candidate must thrive in a fast-paced environment and be a natural problem solver. The candidate must be a team player willing to go that extra mile in line with the customer and business needs.
Our client is offering superb benefits including gym and restaurant on site, full training, 25 days holiday, pension, private medical insurance, online discounts with major retailers and onsite parking amongst many others.
£23k plus £2k bonus. Hybrid working.
Duties include
- 1st line support for diagnosing problems and issues
- Liaising with networks to troubleshoot and diagnose first line faults
- Logging phone calls and triaging queries
- Ensuring customers systems are kept up-to-date and accurate
- Managing and supporting customer relationships as per service level agreements
- Ensuring new customers are successfully onboarded
- Hosting relevant platform training
- Assisting in the creation of service packs and hosting service reviews
Skills required:
- Excellent verbal and written communication skills.
- Excellent attention to details is essential.
- Excellent team player.
- Must have the ability to work unsupervised and on own initiative post completion of training.
- Highly organised coupled with the ability to prioritise effectively.
- Ability to thrive in a high pressure, fast paced work environment.
- Experience of using Microsoft tools including Excel.
Experience:
- A minimum of 1 years' experience within a Customer Service or customer facing role.
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.