Field Engineer
£30k + Company Car + Fuel Card
Crawley - Covering Central London to the South Coast
Job Summary
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Key responsibilities
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
- Obtain/maintain a set of vendor certifications as required by CDW to perform the role
- Follow documented procedures both CDW and client supplied and provide constructive feedback for continuous improvement
- Always adhere to safety and electric static discharge (ESD) precautions
- Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
- Providing support services into the wider teams within the Integrated Technology Solutions department
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply
Qualifications, Skills & Experience
- Experience with installing, troubleshooting, and fixing a variety of hardware devices including end user computing, PCs, laptops, tablets, printer & peripherals
- Ability to install and configure software as per customer requirements
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
- Good all-round understanding of hardware maintenance/break-fix
- Hold a full UK Driving Licence
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base
If this is something that is of interest, please don't hesitate to apply!