As the German Speaking Customer Service Agent, you will work in a varied role which will involve front line customer service and order entry. You will work in a fun supportive team in Central London and resolve b2b customer orders involving bespoke furniture items.
Client Details
This Scandinavian furniture brand is a huge name across Europe. They have a Central London hub where they service retail store across Europe, including Germany. Their diverse office is going through growth and change which bodes well for future development opportunities.
Description
As the German Speaking Customer Service Agent, you will be be:
- Responding to customers over email and the phone in German
- Using SAP to perform order entries
- Ask customers questions to qualify their tickets and help reach a resolution
- Investigate the customer history and product to help problem solve customer queries
- Liaise with other teams around the organisation to move tickets forward
- Develop customer relationships on large repeat accounts
Profile
To be successful in applying to this global furniture business, you should have:
- Fluent level ability in German and English
- Customer service experience
- Excellent attention to detail
- Strong problem solving abilities
- SAP knowledge is desirable but not essential
Job Offer
You will be rewarded with a temp to perm opportunity and 18p/h-21p/h.