Complaints Handler
Kilmarnock
Starting ASAP
Fantastic Benefits and Hybrid working!
Pertemps are currently working with a fantastic company, who are looking for Customer Support Agents to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. If you stay in Ayrshire and are looking to build a career with a local company then this is the position for you!
- £23,500 + Strong Benefits Package
- Shift Patterns
- Permanent Position
Key Duties and Responsibilities
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills
You must be able to pass a credit check to be successful in this position.
For more information on these positions, please apply to the link and one of our Team will be in touch.