Role Overview
Role: Service Technician
Reporting to: Service Manager
Property: Botanica, Manchester
# Of Units: Circa 363 Units
Amenities: Garden Terrace, Lounge, Dining, Workspace, etc.
Company Overview
At Cortland, our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into superior living spaces and experiences designed to inspire our residents, our Cortland associates, and investors to live a better life focused on what matters most to them.
Our people map the story of their own success. We don't adhere to the status quo, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in the Multifamily sector in the USA, by living our Core Values we continue to drive exponential growth - and we invite you to join us on our journey as we grow in the UK.
Role Responsibilities
Asa Service Technician you are responsible for residents' satisfaction by providing an impeccable maintenance service and day-to-day upkeep of the development. Reporting directly to the General Manager and working collaboratively with the Residents Service Manager, you will ensure that residents have the best experience, and you will consistently deliver the highest levels of customer service.Hereare some ofthe tasks you'll carry out:
- Work and interact with the residents to diagnose, repair, and resolve their issues
- Monitor, manage and oversee the planned preventive maintenance (PPM) and compliance requirements for your development via our H&S and PPM software
- Re-let turn process including but not limited to painting, regrouting and general maintenance
- Communal area maintenance including painting, pressure washing and overall repairs
- Perform all relevant safety procedures for your development
- Manage and maintain all safety and maintenance records and documentation ensuring they are kept up to date
- Make sure the development is always clean, clear and presentable whilst ensuring residents and associates are safe and secure
- Maintain high standards of presentation around the externals to the building, carparks and all common parts including lifts, toilets and lounges.
- Manage any supplier attendance ensuring site rules are adhered to and sign off any completed works
- Attend cyclical defects and repair meetings to discuss trends and highlight concerns
- Manage and maintain the stock of supplies and spares
- Assist with all tasks assigned by the Maintenance Manager and work collaboratively to ensure the development is up to an exceptional standard, including bin rotation, cleaning and minor landscaping
The Impact You Can Make
- Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.
- Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.
- Your community looks perfect, the common areas are spotless, the grounds are beautiful, and your customers are proud to call it home.
- You are confident in utilising a maintenance software app and portal, updating notes, photographs and other key information via the app or portal.
- You can make yourself available during peak periods and emergency out of hour callouts
Your Building Blocks of Success
- Solid record of carpentry, joinery, painting and decorating
- Basic plumbing and electrical experience
- Confident communicator with the ability to build strong relationships and work well within a team
- Flexible and dependable with a go above and beyond attitude
- Resourceful problem-solver able to manage own workload and work proactively
- Ability to interact with residents, clients, and suppliers professionally and enthusiastically
- Tech-savvy for effective communication with the wider team
- H&S compliance experience or IOSH certification