Customer Service Administrator
Guildford - Free Parking
£25,000
Monday -Friday
Overview:
Join our client, a reputable organisation in Guildford, as a Customer Service Administrator.
in your new role you will play a vital role in ensuring efficient and well-organised back office processes.
*If you thrive under pressure and have excellent administrative and communication skills, we want to hear from you!*
FULL TRANINING PROVDED
Responsibilities:
- Liaise with the contract manager, contract lead engineers, and engineering teams on a daily basis.
- Maintain effective communication and provide feedback to customers.
- Manage planned maintenance jobs, responsive repair jobs, and quoted works.
- Schedule appointments and coordinate with customer sites and end users.
- Ensure accurate record management, storage, and presentation.
- Collaborate with planning, procurement, and credit control teams to monitor progress.
- Administer all works in progress and proactively chase parts.
- Update reports and provide electronic feedback to customers.
- Generate further works reporting and attendance reports.
Key Skills/ Experience:
- Proficient using MS packages
- Familiarity with bespoke software systems and running reports.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Effective time management and prioritisation abilities.
- Strong attention to detail.
- Previous experience in customer service roles is preferred.
- Confident and professional telephone manner
If you're ready to take on this exciting opportunity, apply today! Click on the apply button or email your CV to Annie at .
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