IT Support Apprentice
Slough/Heathrow Approach, UK
Competitive + Bonus
Full time fixed term contract
Are you passionate about technology and eager to launch your career in IT? We have an exciting opportunity for you to join our End User Services team at Heathrow Approach as an IT Support Trainee!
In this apprenticeship, you will be a key player, acting as the bridge between our colleagues at IRIS Software and the IT department. Your mission will be to resolve IT incidents and service requests promptly, provide exceptional customer service, and help us achieve our business objectives.
Location: Full-time position based at our Heathrow Approach (SL3 8QY) offices.
Duration: ICT Level 3 Apprenticeship lasting approximately 15 months.
What will you be doing?
- Handling Service Requests: Manage incoming service requests and incidents following established procedures.
- Effective Communication: Keep customers informed about the status of their issues and maintain clear communication.
- Incident Management: Log, prioritise, and manage incidents and service requests with accuracy.
- Problem-Solving: Identify, diagnose, and resolve issues while providing guidance to end-users.
- Documentation: Document incidents thoroughly and contribute to creating and maintaining knowledge articles.
- Support and Escalation: Provide essential online security support and escalate unresolved problems when necessary.
- Customer Service: Offer exceptional service and guidance to ensure a smooth user experience.
What are we looking for?
- Customer Service Experience: Previous experience in customer-facing roles, resolving issues efficiently.
- Technical Skills: Familiarity with Microsoft products and proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Attention to Detail: Strong organisational skills with a meticulous approach to problem-solving.
- Communication Skills: Excellent written and verbal communication, with a proactive attitude.
- Time Management: Ability to manage time effectively and meet targets.
- Flexibility: Adaptability in times of change and a high standard of work ethic.
Why Apply?
- Career Growth: Gain hands-on experience and professional development with a structured apprenticeship program.
- Supportive Environment: Work in a dynamic team that values proactive communication and a positive work culture.
- Exciting Opportunity: Start your IT career with a role that offers growth, learning, and career advancement.
Don't miss this fantastic chance to begin your IT career with us. Due to high interest, we encourage you to apply as soon as possible!
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
For UK candidates only:
Please note we are only able to accept candidates that are permanent UK residents or have proven permanent right to work in the UK.
About IRIS
As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.