Working as part of the Operations team you will be responsible for supporting the Operations Department with daily functions, working with, and supporting the team to meet SLAs and response times, and prioritising tasks.
Daily support to the membership will include support with banking queries, insurances, merchant facilities and regulatory support.
Client Details
A well known travel company in Woking.
Description
- Ensure phone calls to department are answered promptly.
- Ensure emails are responded to in a timely and supportive manner.
- Assist with Operations tasks and projects when required
- Liaise and work with our key stake holders to resolve queries within a timely manner
- Provide High level reporting for stake holders when required
- Attend weekly/Monthly Operations Meetings and ensure all issues are escalated accordingly to reporting manager.
- Administration of new membership files, including system set up
- Ensuring members have up to date insurance and chasing for renewals at expiry.
- Arrange documentation and forms for any changes to current members
- Process Supplier Failure Cover applications within the SLA
- Data Entry of Monthly Returns
- Compiling reports for outstanding returns & chasing outstanding returns
- Identifying concerns with Members and follow these through to resolution or escalation to the risk team.
- Analysis of members trust accounts to identify any risks or concerns
- Action any amendments of specific insurance policies within the 48 hour timeframe
- To understand the Trustee online PRF process and support the trustee team and Members when required.
- Support the set-up process for new members
Profile
- Takes responsibility for their work
- Pro-active approach
- Confident decision maker with exceptional problem solving skills
- Strong attention to detail
- Multitasker with ability to prioritise issues using own initiative, exercising sound judgement
- Good IT skills, able to use systems to maintain high levels of accuracy
- Strong interpersonal skills
- Excellent communication skills, both verbal and written.
- Ability to confidently liaise with colleagues and external contacts across all levels.
Job Offer
Competetive Salary
Working for a well established travel company