**Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
At Howden - Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
Howden - Corporate & Commercial are on the hunt for an Account Handler to support our team to deliver an excellent and comprehensive service in the administration of policy renewals and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Your clients will work in the Motor Trade industry.
This is a great opportunity for someone seeking their first role within commercial insurance from personal lines. Perhaps you are seeking to deepen your knowledge of motor trade and want to join a team that will invest in your development. Our team in Romford, offer a supportive and engaging team environment, where you will feel welcome right from the start.
Please note this is a full-time, permanent opportunity. You will be based in our Romford office and be onsite for 5 days per week.
Overview:
- Undertake market exercise to establish the most competitive terms available.
- Obtain renewal terms and present to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
Knowledge:
- Must have experience working with commercial products within the insurance industry.
Skills:
- Accuracy and attention to detail, and able to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent customer service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills, with the ability to persuade and influence others
- Ability to gather and analyse information from the client and responding appropriately to an individual client's level of understanding.
Qualifications:
- GCSE Maths and English (or equivalent).
- Certificate in Insurance (desirable ).
What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
**Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
- Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.