Customer Communications Coordinator
9 Month contract initially (until end March 2025)
37 hours per week
Warrington
£22.80 per hour PAYE plus holiday
We have an excellent opportunity for a Customer Communications Coordinator to join the team at United Utilities on a 9-month contract initially. As a Customer Communications Coordinator you will support our regular communications to update customers on changes to their water service. You will be responsible for sending these out in a timely and accurate manner through a range of formats such as letters, cards, emails, website messages, social media etc.
Accountabilities
- Producing the content for letters, email, website, social media and signage, including copywriting and design.
- Co-ordinating multiple postal mailings and email/texts to customers in different formats to different areas, across a programme of work to a planned schedule
- Mailing on average 20-30,000 customers per week
- Liaising and meeting with teams across the business for updates regarding the project
- Liaising with external contractors (also known as delivery partners)
- Working with the social media team and updating dedicated project-related web pages
- Creation of briefing documents for customer facing colleagues on UU internal systems
- Collating analytic reporting to measure the impact of project communications, including digital and website activity
- Producing content for and placing orders for site signage
- Stock replenishment for operational teams, such as banner signage
- Checking data files are accurate and displaying the correct information
- Coordinating large volumes of information
- Link in with customer campaign team to include relevant current key messages
- Monitoring and evaluation of project-related customer contacts to assist with resolution within agreed timeframes
Knowledge and Skills
- Communications experience/qualification
- Excellent organisational and time management skills
- Proof-reading, attention to detail, excellent co-ordination skills, ability to manage multiple mailshots/eshots
- Ability to communicate with colleagues and suppliers
- Calm under pressure
- Flexible and adaptable
- Methodical, skilled at writing comms materials in a friendly and warm tone of voice
- Contentious and level-headed
- Strong customer focus
- Some travel will be required
This is a hybrid role working with a minimum of 3 days a week in the office, the base location is Lingley Mere Business Park, Great Sankey, Warrington.
If you have the necessary skill set please apply online today!