Robert Half have partnered on a retained basis with Limbs and Things (https://uk) to recruit a Deputy Business Systems Manager on a permanent basis in Bristol.
Margot Cooper started Limbs & Things in 1990, she had a vision of clinical education moving away from cadavers and animals. For many tasks, these were difficult to use and expensive. That's why today the business strives to provide repeatable, anatomically accurate and cost-effective training solutions for medical students.
The role:
The Deputy Business Systems Manager is responsible for supporting, planning, coordinating, and maintaining all business systems activities within the Company. They work closely with the Business Systems Manager in the development and upgrading of the Company's business systems and everything that this entails, including training staff and problem solving. An important aspect of this role is improving and developing the Company's processes and methods of working and how they relate to the business systems.
The role holder is responsible for providing support to the wider IT support function in the delivery of IT projects and initiatives and undertaking data analysis for the Head of Finance, Managing Director and to the wider business. The Assistant/Deputy Business Systems Manager helps to determine the Company's business systems goals and follow through in delivering them.
Role responsibilities:
- Working closely with IT Support to deliver a "best in class" IT solution for the business
- Dealing with day-to-day issues with CRM (Salesforce)/ERP (Epicor) systems.
- Provide support to the Operations Department relating to key ERP functionality
- Support the Business Systems Manager with the maintenance of systems ensuring integrity of data held, optimising data storage space and managing user access rights
- Support the Business Systems Manager with the integration of ERP and CRM with other systems in the business (UK and subsidiaries) e.g., website, T&A system, etc.
- Systems improvements: recommending options, developing proposals, and implementing solutions, in collaboration with other departments
- Ensure all processes and procedures relating to the Company's systems meet the needs of the business, are documented, up to date and are adhered to.
- Assist in planning and implementation of systems upgrades, including hardware sourcing and procurement.
- Co-ordinating systems projects and ensuring completion on time and within budget.
- Develop training documents and sessions to aid business users, to ensure systems are used effectively and appropriately throughout the business group. Ensuring documents are updated as systems developed and upgraded.
- Developing key departmental users, with a view to them being able to deliver basic training to their own departments
- Trouble shooting more complex IT helpdesk issues alongside IT team, using the IT ticketing system to manage workload
- Analysing trends in IT issues and making recommendations for improvements.
Candidate experience:
Essential
- A minimum of 3 years' experience in an IT Systems Application delivery and support role with exposure to ERP/BI systems
- Proficient in the use of Microsoft Excel with experience in Excel modelling.
- Experience of working in a SME, manufacturing environment would be an advantage.
- Technical understanding of Systems, business processes and technical landscape.
- Proficient business analysis and project management skills.
- Self-starter with a proven ability to work under own initiative.
- Suitable qualifications in Information Technology or Graduate with Systems Support experience.
- Good interpersonal skills and the confidence to communicate at all levels of the business.
- Strong troubleshooting skills.
Desired
- Experience of SQL, SSRS and C# coding.
Salary/logistics:
- £45,000-£50,000
- Onsite in Bristol (BS2 0RA)
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