Senior Energy & Carbon Analyst
Location: Bristol or Blackpool
Salary: £35,000 - £45,000
Benefits:
- 25 days of annual leave (increasing to 28 with length of service) + bank holidays
- Option to buy/sell up to 3 days of annual leave
- Personal Pension Scheme (up to 5% matched)
- Life Insurance & award-winning Employee Assistance Helpline and Online GP Service
- Professional development and sustainability allowance
- Private Medical Insurance (opt-in)
- Additional benefits to be disclosed
Role Overview:
As a Senior Energy & Carbon Analyst within the Bureau team, you will play a pivotal role in managing energy queries, analysing meter reads, handling tenant recharges, processing tenancy changes, and creating detailed reports for clients. This position requires a high level of customer service through accurate utility invoice validation and delivering customer satisfaction through efficient service.
Key Responsibilities:
- Deliver a superior client experience to internal and external stakeholders.
- Manage queries across various channels, ensuring alignment with KPIs.
- Develop and enhance systems, processes, and procedures to improve efficiency and effectiveness.
- Validate electricity and gas invoices, ensuring accuracy through tariff-based checks.
- Maintain databases with precise data in a timely manner.
- Review and analyse costs of batches of invoices, comparing them against previous periods to identify and address anomalies.
- Raise and resolve invoice discrepancies with suppliers promptly.
- Oversee tenancy changes, including processing and follow-up actions.
- Support the creation and delivery of monthly/scheduled recharge invoices to tenants.
- Calculate targets, budgets, and review on-accounts as needed.
- Provide regular performance and portfolio-wide reports to clients.
- Manage new connections and disconnections within the team.
- Offer proactive status updates on projects in the requirement and solution stages.
- Drive continuous improvements in billing systems and processes.
Required Skills & Experience:
- Demonstrated interest in the energy industry.
- Experience in a team environment, with the ability to influence and support team members in achieving KPIs and handling complex tasks.
- Proven ability to manage and oversee team workload to meet deadlines and budget constraints.
- Comprehensive understanding of all components of electricity and gas bills.
- Strong analytical skills and attention to detail.
- Excellent interpersonal skills to support team collaboration and liaise with suppliers and clients.
- Proactive, self-motivated attitude with the ability to work independently or as part of a team.
- Proficiency in Microsoft Office applications, especially Excel, with experience in data manipulation, formatting, and formula creation.
- Eligibility to work in the UK.
Personal Attributes:
- Demonstrates a proactive attitude with drive, energy, and passion for the role.
- Advocates for a culture of inclusivity.
- Exhibits a passion for social or environmental issues with a mission-driven mindset.
If this role aligns with your experience and passion, it offers a chance to make a meaningful impact in the energy sector while contributing to a dynamic and mission-driven team.