Housing Officer (Complex Case Team)
Bedford
£33,500 per annum (inclusive of essential car allowance)
Permanent
Full time (37 hours per week)
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB) cases, ensuring a strong customer focus at all times.
What you will be doing:
- Managing all safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
- Managing cases where a greater focus or intervention is required.
- Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
- Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
- Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
We'd love to meet someone with:
- Excellent customer service skills putting the customer at the heart of what we do
- Good problem-solving, negotiation and influencing skills
- Strong communication skills, both written and verbal
- Excellent time management and organisational skills
- Experience of working in partnership with internal teams and external organisations to achieve shared goals
Amongst what we offer you is:
- A competitive salary of £33,500 (inclusive of essential car user allowance)
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Please note the successful candidate will need to complete a Basic DBS application.
Closing date: 19th August 2024
Interview date: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.